Refund policy
RETURN & REFUND POLICY
At Nexas Wear, we want you to feel confident about your purchase. We carefully inspect and pack every order before dispatch. If you receive an eligible item that you would like to return or exchange, please review the policy below.
RETURN WINDOW
You may request a return within 14 days of receiving your order.
To be eligible for a return or exchange, the item must be:
• Unworn and unused
• Unwashed
• In its original condition
• Free from stains, marks, damage, perfume, or other signs of use
• Returned with original tags, packaging, and hygiene protection where applicable
Due to the hygienic nature of intimate apparel, worn, washed, or otherwise used products cannot be accepted for return or exchange.
EXCHANGES
We offer exchanges for eligible items, subject to availability.
If you need a different size, color, or available variant, contact us within 14 days of delivery. The original item must meet our return conditions.
For a standard size, color, or preference-based exchange:
• The customer is responsible for the cost of sending the original item back to Nexas Wear.
• Nexas Wear will cover the shipping cost of sending the approved replacement item to the customer.
If the requested replacement is unavailable, we will discuss the available options with you.
WRONG, DAMAGED, OR DEFECTIVE ITEMS
If you receive the wrong product, a damaged item, or an item with a manufacturing defect, please contact Nexas Wear as soon as possible and provide your order number along with clear photos of the issue.
After verification, Nexas Wear will arrange an appropriate resolution. Where the issue is confirmed to be our error or a manufacturing defect, Nexas Wear will cover the applicable return and replacement shipping costs.
CHANGE-OF-MIND RETURNS
If you simply change your mind about a purchase, an eligible return may be requested within the 14-day return window, provided the product meets all return conditions.
For standard returns:
• The customer is responsible for the return shipping cost.
• Original shipping charges paid at the time of purchase are non-refundable.
RETURN PROCESS
To request a return or exchange, please contact Nexas Wear with:
• Your order number
• The reason for the return or exchange
• Clear photos of the product where relevant
Do not send an item back before receiving return instructions from Nexas Wear.
Once the returned item is received and inspected, we will confirm whether it meets the applicable return conditions and advise you of the next step.
REFUNDS
If a refund is approved, the eligible product amount will be refunded after the returned item has been received and inspected.
Shipping charges are generally non-refundable, except where the return is due to an error by Nexas Wear or a confirmed defective/damaged item.
For orders paid by bank transfer or other manual payment methods, approved refunds may be processed through a suitable bank transfer method. Customers may be asked to provide accurate bank account details for the refund.
Refund processing time may vary depending on the payment method and banking process.
CANCELLATIONS
Orders may be cancelled while they remain unfulfilled.
Once an order has been fulfilled or dispatched, cancellation may no longer be available and the request will be handled according to the applicable return policy.
IMPORTANT
Nexas Wear reserves the right to decline a return or exchange where the product does not meet the conditions stated in this policy, including where there are signs of use, washing, damage, staining, or missing original packaging or hygiene protection.
This policy applies to eligible purchases made through the Nexas Wear online store and is subject to applicable laws and regulations.